KUALA LUMPUR – Minister of Tourism, Arts and Culture, Datuk Seri Tiong King Sing, has called for fairness and transparency in the investigation into an altercation between a diving instructor and a foreign tourist in Semporna, Sabah, which recently went viral on social media.
“The case is now under formal investigation, and the instructor has been arrested. Relevant enforcement agencies will work closely to uncover the full story and ensure the process is legal, fair, and transparent,” he said in a statement.
Datuk Seri Tiong emphasised that if either party is found to have acted unlawfully, appropriate action must be taken without favouritism.
“I want to stress that if either party is found to have acted wrongly or broken the law, action must be taken accordingly, with no favouritism,” he said.
According to initial findings, the altercation began during a dive trip when an air tank was improperly placed on the boat deck and accidentally dropped, injuring the instructor’s foot.
The dispute escalated and eventually turned physical.
While investigations are ongoing, Tiong said his ministry will monitor the case closely and address any non-compliance in tourism activities.
“I urge all tourism operators to strictly follow safety and operational guidelines to prevent similar incidents. Tourists must also follow instructions from guides and instructors to avoid putting themselves or others at risk,” he added.
Tiong also reminded tour operators to uphold professionalism in dealing with guests.
“Violence, insults, or intimidation are unacceptable except in clear cases of self-defence. If faced with rude behaviour, respond calmly and try to resolve issues peacefully,” he said.
He stressed that the Ministry will continue engaging with industry players and reviewing existing laws to enhance oversight.
“We will take firm action against the misuse of licences, including dive permits, tour guide credentials, and travel agency approvals. Travel agencies must use their own licensed vessels, and violations will not be tolerated,” Tiong warned.
The minister also urged stakeholders to work together in maintaining Malaysia’s image as a world-class tourist destination.
“Malaysia is known globally as a friendly and welcoming destination. We take pride in our natural beauty and cultural diversity, and we welcome travellers from around the world.
“With Visit Malaysia Year 2026 approaching, we each have a role to play in protecting our country’s image. Let’s help every visitor better understand and respect our laws, culture, and norms,” he said.
Tiong concluded by calling on all tourism players to create a safe, respectful, and professional environment.
“I call on all tourism players to work together to create a safe, respectful, and professional environment so that both visitors and hosts can fully enjoy the best of Malaysia,” he said. -MalayaDailyToday
